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Shipping Policy

All orders are based on time placed by noon EST. Tracking information will be provided as soon as product is shipped. Cannot ship to PO boxes, Alaska or Hawaii. 

Ordered on Monday will be shipped on same Monday (placed by noon EST).
Expected delivery is 2-3 days.  


Ordered on Tuesday will be shipped on same Tuesday (placed by noon EST).
Expected delivery is 2-3 days.


Ordered on Wednesday will be shipped on same Wednesday (placed by noon EST).
Expected delivery is 2-3 days.


Orders placed between Wednesday (after 12 pm EST) & Sunday will be shipped the following Monday.
Expected delivery is 2-3 days.

California Residents - Expect 4 Day delivery time and $5.00 additional shipping fee.  

Dry Ice - Leftover dry ice should be carefully handled with gloves.


For wholesale orders, please contact us at orders@haitianpatties.com

 Ordered:  Shippped:   Delivered by:
 Monday Mon Wed - Thurs
 Tuesday Tues Wed - Fri
 Wednesday  Wed Fri - Sat (varies by zone)
 Thursday  Following Mon Following Wed - Thurs
 Friday  Following Mon Following Wed - Thurs
 Saturday Following Mon Following Wed - Thurs
 Sunday  Following Mon Following Wed - Thurs


All Orders are based on time of order by 12pm ET

To keep your Haitian Patties arriving fresh and frozen, all standard orders are shipped Monday through Wednesday to arrive up to Saturday. To ensure your Haitian Patties arrive in the best condition, we use dry ice to preserve optimal temperatures and we do not ship over weekends. 

Feel free to check back to find out if our gourmet Haitian Patties are coming to a store near you. In the meantime, we do offer frozen shipments. 
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Shipping


We can ship to virtually any address in the continental U.S.

Our shipping and packaging partners have over 75 years of combined experience servicing the temperature controlled mail order shipping industry.  With some of the most experience members of their team we tested and researched multiple packaging concepts and shipping scenarios in order to insure that our products are received as fresh as the day they were made. Our Haitian Patties ship in two to three days and each order is carefully packed and sealed with all of the necessary requirements needed to insure that optimal temperatures are maintained. Once delivered, our customer need only remove our custom Pink baker Box from our air tight cooler and place it in their freezer.



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Returns Policy

Due to the nature of our business we do not provide returns after shipment.  However, if your shipment has arrived damaged we will credit your account or reship your order.  To qualify for an exchange you must contact customer service within 3 hours post delivery via email at orders@haitianpatties.com






 

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